1. Warranty Overview
NAVEE electric scooters are covered by a limited warranty during the applicable warranty period. This Warranty Policy explains the support available for confirmed product quality issues or manufacturing defects.
This limited warranty applies to normal personal use only. It does not cover accidents, misuse, unauthorized modifications, improper maintenance, normal wear and tear, or damage caused by external factors.
2. Warranty Eligibility
This warranty applies only to NAVEE electric scooters purchased directly from our website. It is valid for the original purchaser only and is not transferable.
To request warranty service, the customer must provide a valid order number, proof of purchase, and the scooter serial number. The warranty starts from the date the customer receives the scooter.
Products purchased from third-party platforms, other websites, unauthorized sellers, private resellers, or any sales channel outside our website are not covered by this Warranty Policy.
3. Warranty Period & Coverage
Warranty periods vary depending on the component. Warranty coverage applies only to confirmed product quality issues or manufacturing defects under normal personal use.
Swipe left to view full warranty coverage on mobile.
| Type | Warranty Period | Part Name | Warranty Coverage |
|---|---|---|---|
| Main Unit | 24 months | Frame assembly | Covered for confirmed product-related structural failures or manufacturing defects that cannot be repaired. Damage caused by impact, collision, improper use, or unauthorized modification is not covered. |
| Motor assembly | Covered for confirmed motor performance failures caused by product quality issues. Damage caused by insufficient tire pressure, road impacts, water ingress, improper use, or unauthorized repair is not covered. | ||
| Hub | Covered for confirmed hub-related manufacturing defects that affect normal use and cannot be repaired. Damage caused by potholes, curb impacts, low tire pressure, or external force is not covered. | ||
| Controller assembly | Covered for confirmed controller failures caused by product quality issues. Damage caused by unauthorized modification, water ingress, improper installation, or human-induced factors is not covered. | ||
| Instrument assembly | Covered for confirmed display or instrument failures caused by product-related issues. Damage caused by impact, water ingress, unauthorized modification, or improper use is not covered. | ||
| Front fork | Covered for confirmed product-related failures that affect normal riding performance. Damage caused by crashes, impacts, improper riding, or external force is not covered. | ||
| Shock Absorber Assembly | Covered for confirmed shock absorber failures, oil leakage, or product quality issues. Damage caused by improper use, unauthorized modification, collision, or external force is not covered. | ||
| Folding Assembly | Covered for confirmed folding mechanism failures caused by manufacturing defects. Damage caused by impact, improper operation, unauthorized modification, or external force is not covered. | ||
| Stem assembly | Covered for confirmed stem-related structural failures or manufacturing defects. Damage caused by collision, impact, overloading, improper use, or unauthorized modification is not covered. | ||
| Vertical tube | Covered for confirmed product-related structural failures that affect normal use. Damage caused by impact, improper use, unauthorized modification, or other human-induced factors is not covered. | ||
| Battery | 12 months | Battery | Covered for confirmed battery quality issues under normal use, such as abnormal leakage or significant capacity failure caused by product quality issues. Damage caused by improper storage, failure to charge in time, use of non-standard chargers, water ingress, impact, drops, or unauthorized modification is not covered. |
| Main Components | 12 months | Head light | Covered for confirmed lighting failures caused by product quality issues, such as failure to illuminate or insufficient brightness. Damage caused by impact, unauthorized modification, improper use, water ingress, or accidents is not covered. |
| Turn signal | Covered for confirmed turn signal failures caused by product quality issues. Damage caused by crashes, improper use, unauthorized modification, or external force is not covered. | ||
| Taillight | Covered for confirmed taillight failures caused by manufacturing defects. Damage caused by impact, water ingress, improper use, or unauthorized modification is not covered. | ||
| Throttle | Covered for confirmed throttle failures caused by product quality issues, such as abnormal response, sticking, or electrical failure. Damage caused by impact, improper use, water ingress, or unauthorized repair is not covered. | ||
| Turn signal switch | Covered for confirmed switch malfunctions or electrical failures caused by manufacturing defects. Damage caused by accidents, improper use, unauthorized modification, or external force is not covered. | ||
| Brake handle | Covered for confirmed brake handle failures caused by product quality issues. Damage caused by crashes, improper adjustment, improper use, or external force is not covered. | ||
| Charging port assembly | Covered for confirmed charging port failures caused by manufacturing defects, such as poor contact or electrical failure. Damage caused by water ingress, forced insertion, non-standard chargers, impact, or unauthorized repair is not covered. | ||
| Headset Bearings | Covered for confirmed bearing failures caused by product quality issues. Damage caused by improper use, lack of maintenance, impact, unauthorized modification, or external factors is not covered. | ||
| Charger + Power Cord | Covered for confirmed charging failures, overheating, short circuits, or other product quality issues. Damage caused by improper use, external force, unauthorized repair, or incompatible power sources is not covered. | ||
| Wearable Parts | 3 months | Decorative Cover | Covered only for confirmed manufacturing defects before or shortly after first use. Normal wear, scratches, fading, cracking caused by impact, improper use, or external force is not covered. |
| Foot pad | Covered only for confirmed manufacturing defects before or shortly after first use. Normal wear, peeling, fading, dirt, or damage caused by regular use is not covered. | ||
| Reflector | Covered only for confirmed manufacturing defects. Damage caused by impact, scratches, fading, detachment during use, or external force is not covered. | ||
| Handlebar grip | Covered only for confirmed manufacturing defects. Normal wear, aging, loosening, fading, or damage caused by regular use is not covered. | ||
| Front/Rear fender | Covered only for confirmed manufacturing defects before or shortly after first use. Damage caused by stepping, impact, vibration, improper use, or road conditions is not covered. | ||
| Kickstand | Covered only for confirmed manufacturing defects. Loosening, scratches, deformation, or damage caused by regular use, improper parking, or external force is not covered. | ||
| Drum/Disc brake | Covered only for confirmed manufacturing defects. Normal brake wear, noise, scratches, reduced braking performance from use, or damage caused by improper adjustment is not covered. | ||
| Inner tire | Covered only for confirmed manufacturing defects. Punctures, blowouts, air leakage from road hazards, low tire pressure, improper installation, or regular use are not covered. | ||
| Outer tire | Covered only for confirmed manufacturing defects. Normal tread wear, punctures, cuts, cracking from use, road damage, aggressive riding, or impact damage are not covered. | ||
| Tubeless Tire | Covered only for confirmed manufacturing defects. Punctures, road damage, minor pressure loss, slow leaks from long periods of inactivity, aggressive riding, or improper use are not covered. |
4. What Is Not Covered
This warranty does not cover:
- Issues reported after the applicable warranty period has expired.
- Damage caused by accidents, collisions, falls, impacts, misuse, overloading, improper operation, or external force.
- Water ingress, corrosion, extreme weather exposure, or improper storage.
- Unauthorized disassembly, modification, repair, tuning, or use of incompatible parts.
- Use of non-original chargers, third-party batteries, or accessories not approved for the scooter.
- Failure to follow the user manual, including improper charging, maintenance, or storage.
- Normal wear and tear, cosmetic damage, scratches, fading, aging, punctures, tire pressure loss, or consumable wear.
- Commercial use, rental use, shared fleet use, racing, stunt riding, or other intensive use.
Wear parts are not covered for normal wear during regular use unless we confirm a manufacturing defect before or shortly after first use.
5. How to Make a Warranty Claim
If you believe your NAVEE electric scooter has a warranty issue, please contact our after-sales team support@naveescooter.com before sending the product back. Unauthorized returns may not be accepted.
Please include your order number, proof of purchase, scooter serial number, scooter model, a clear description of the issue, photos or videos showing the problem, your current shipping address, and contact information.
We may request additional information if needed before reviewing the claim.
6. Warranty Service & Shipping
After receiving your warranty request, our team will review the submitted information and confirm whether the issue is covered by this Warranty Policy.
If the claim is approved, we will confirm the appropriate service solution based on the actual issue, such as troubleshooting support, replacement parts, repair service, product replacement, or another reasonable after-sales solution.
For approved warranty claims, any replacement parts, repair arrangement, product return requirement, and related shipping responsibility will be confirmed by our after-sales team before service is arranged. Customers should not assume that replacement parts, repair shipping, or return shipping are free unless confirmed by us in writing.
If the issue is not covered by warranty or the warranty period has expired, the customer is responsible for any related shipping, inspection, repair, labor, and replacement costs.
Please do not return any product or part without our prior confirmation. Unauthorized returns may be refused, and we are not responsible for shipping costs, loss, or damage caused by unauthorized returns.
For returns that are not related to an approved warranty claim, return shipping costs and any applicable depreciation or restocking fees may apply according to our Return & Refund Policy.
7. Legal Rights
This Warranty Policy does not limit or replace any legal rights customers may have under applicable consumer protection laws.
Customers may have additional rights depending on their country or region. If any part of this Warranty Policy conflicts with mandatory consumer protection laws, the applicable law will prevail.