Återbetalningspolicy

1. Return Policy Overview

This policy explains your return options, how to send a product back, who pays the return shipping cost, and when to expect your refund.

All returns require prior approval and must use the return label provided by NAVEE Scooter. Return shipping costs and refund eligibility depend on the reason for return and the product's condition.

EU consumers may have a statutory 14-day right of withdrawal.
Most eligible products may be returned under our voluntary 30-day return policy.
Approved refunds are processed to the original payment method within 2–7 business days after inspection.
Return shipping responsibility is confirmed after we review the return reason.

This policy supplements your rights under the EU Consumer Rights Directive (2011/83/EU) and applicable national consumer laws. It does not limit any rights or remedies available to you by law.

2. Order Cancellation

You may cancel an order before it is shipped for a full refund to your original payment method. Once the order has shipped or has been handed to the carrier, it can no longer be cancelled directly; please accept delivery and follow the return process below.

Do not refuse delivery without contacting us first. An unauthorized refusal may cause delays or carrier charges that may be deducted from the refund where permitted by law.

3. Your Return Options

A. Statutory 14-Day Right of Withdrawal

If you are an EU consumer, you may withdraw from an online purchase without giving a reason within 14 calendar days from the day you, or a third party designated by you, takes physical possession of the goods. To exercise this right, email a clear withdrawal request to support@naveescooter.com before the 14-day period expires.

NAVEE Scooter will provide the required return label. Unless applicable law requires otherwise, return shipping for a change-of-mind withdrawal is paid by the customer and may be deducted from the refund. We will reimburse eligible payments, including the cost of our least expensive standard delivery option, in accordance with applicable law. We may withhold reimbursement until we receive the goods or proof that they have been sent back. Once the return is received and verified, we process the refund within 2–7 business days and no later than any applicable statutory deadline.

B. Voluntary Extended 30-Day Return Policy

In addition to your statutory rights, most products purchased directly from this website may be returned within 30 days of delivery. To qualify, the product must be unused and in its original condition, with all original packaging, accessories, manuals, charger, tools, keys, and included components. This voluntary 30-day return policy does not apply to refurbished products.

Contact us within 30 days to request an approved return label. For a personal-reason return, the customer is responsible for return shipping. If a verified defect, shipping damage, missing item, or fulfillment error is attributable to NAVEE Scooter, we will provide a reasonable solution and cover the approved return shipping where a return is required. This voluntary policy does not replace or reduce your statutory rights.

4. How to Start a Return

Our return process is simple:

Contact support: Email support@naveescooter.com with the subject line “Return Request” and include your order number.
Receive your label: We will verify your order, confirm who is responsible for the return shipping cost, and email you the approved return label and instructions.
Pack the product: Keep and use the original packaging where possible. Place the product and all included items securely in the box, print the label, and attach it firmly over any old shipping label.
Drop it off: Take the package to the designated logistics service point shown in our instructions. Do not pay or book a carrier independently. If you are responsible for the return cost, we will explain how it will be charged or deducted before the return is processed.
Receive your refund: After we receive and inspect the product, we will process an approved refund to your original payment method within 2–7 business days.

To help us review your request quickly, include the product model and serial number, the reason for return, clear photos or videos of the product and packaging, and whether it has been opened, assembled, charged, used, or ridden. For damaged, defective, incomplete, or incorrect items, also include photos of the issue, outer carton, shipping label, serial number, and affected parts where applicable.

Our products contain lithium-ion batteries and are regulated as dangerous goods. You must use the return label provided by NAVEE Scooter. Do not arrange shipping yourself or use an unapproved carrier; the shipment may be rejected, confiscated, or subject to penalties.

Refund Notes

We will email you after the returned product has been inspected.
Approved refunds are issued to the original payment method within 2–7 business days.
Under the statutory right of withdrawal, the least expensive standard delivery charge is reimbursed. Additional amounts paid for express delivery or other optional services may be non-refundable unless the return resulted from our error or applicable law requires otherwise.
If an approved refund has not arrived after 7 business days, check your payment account and contact your bank or payment provider. If it is still missing, email us with your order number.

5. Return Shipping Costs and Fees

Return shipping costs and possible deductions depend on the reason for the return and the condition found during inspection.

Return Situation	Return Shipping Cost	Refund and Fee Policy
Unopened product returned for personal reasons	Customer is responsible	A refund is issued after inspection if the product is complete, undamaged, and in resalable condition.
Opened or used product returned for personal reasons	Customer is responsible	A reasonable deduction may apply for handling, inspection, refurbishment, wear, missing packaging, missing parts, or reduced value. A return may be refused if it does not meet the applicable return conditions.
Verified defective, shipping-damaged, incomplete, or incorrect product	NAVEE Scooter covers approved return shipping when a return is required	After verification, we may provide troubleshooting, replacement parts, repair, exchange, return, or refund, depending on the case and your statutory rights.
Damage caused by misuse, accident, impact, water exposure, improper maintenance, or unauthorized modification or repair	Customer is responsible	This is not treated as a product defect. Under the voluntary return policy, the refund may be reduced or refused after inspection. This does not limit any non-excludable statutory rights.
Unauthorized return, independent shipping arrangement, or return sent to the wrong address	Customer may be responsible for all related costs	The refund may be delayed, reduced, or refused if the package cannot be located, identified, safely transported, or processed.

Original shipping fees, express shipping charges, remote-area surcharges, failed-delivery fees, storage fees, and other additional service charges may be non-refundable unless the return was caused by our error or applicable law requires reimbursement. Under the statutory right of withdrawal, we reimburse the cost of our least expensive standard delivery option as required by law.

6. Product Condition and Return Eligibility

Please inspect the product promptly after delivery. You may handle it only as reasonably necessary to confirm its nature, features, and function. Keep the original packaging until you decide to keep the product or your case is resolved.

Where permitted by law, we may make a reasonable deduction if handling beyond what is necessary causes diminished value, including wear, damage, missing parts, scratches, or mileage. For electric scooters, relevant signs may include tire wear, road dirt, impact marks, water exposure, modified wiring, removed labels, missing accessories, or abnormal mileage.

If inspection confirms that damage was caused by the customer rather than an inherent product defect, the item is not eligible for a product-quality refund and may receive a reduced refund or no refund under the voluntary return policy.

The following may be ineligible under the voluntary 30-day return policy:

Refurbished products.
Products modified, disassembled, tuned, or repaired without authorization.
Products showing misuse, accident damage, water damage, heavy wear, or improper maintenance.
Products missing major accessories, chargers, batteries, keys, tools, manuals, packaging, or original components.
Products sent without prior authorization or without the NAVEE Scooter return label.
Spare parts, accessories, consumables, customized items, gift cards, digital products, or downloadable products, unless applicable law requires otherwise.

These exclusions do not limit any statutory withdrawal right that applies or your legal remedies for goods that are defective, damaged, or not as ordered.

7. Damaged, Defective, Incomplete, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible and keep the original packaging. After verification, we will provide an appropriate solution, which may include troubleshooting, replacement parts, repair, return, refund, or—where suitable and subject to availability—a product exchange. Contact us before sending anything back.

8. Important Notes

Keep your order records, return label, drop-off receipt, and tracking number until the refund is complete.
Pack the product securely and use only the confirmed label and logistics service point.
Returns sent through an unauthorized carrier or to an unconfirmed address may be delayed or rejected.
This policy applies only to products purchased directly from this website. For purchases from another seller, marketplace, or retailer, contact the original place of purchase.

9. Contact Us

For a cancellation, return, exchange, or refund, email support@naveescooter.com.

Please use the subject line “Return Request” and include your order number for faster assistance.